Shipping Terms

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution’s processing time.

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient’s time zone. During busy holiday periods like Christmas, Valentine’s and Mother’s Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Click here to complete the form with your order-related question(s).

We’ll attempt to securely charge your credit card at the point of purchase online. If there’s a problem, you’ll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

We’ll attempt to securely charge your credit card at the point of purchase online. If there’s a problem, you’ll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

We’ll attempt to securely charge your credit card at the point of purchase online. If there’s a problem, you’ll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Title of the goods passes at destination, and seller has total responsibility until shipment is delivered. Ownership (title and control) remains with seller until goods are delivered. It is expected that the supplier will make all of the transportation arrangements. This policy recognizes that the supplier may be in a position to handle transportation more economically than the customer or that the customer does not posses the desire or expertise to make such arrangements. The Seller files claims (if any).
• If the terms agreed on are FOB Origin or Destination Freight Prepaid – The seller pays and bears the freight charges
• If the terms agreed on are FOB Origin or Destination Freight Prepaid and Charged Back – The seller pays the freight charges but charges them back to the buyer in the invoice.
• If the terms agreed on are FOB Origin or Destination Freight Collect – The buyer pays and bears the freight charges.
• If the terms agreed on are FOB Origin or Destination Freight Collect and Allowed – The buyer pays the freight charges, but the seller bears the charges in the invoice.

Title passes at origin, and buyer has total responsibility over the goods while in shipment. Customer takes ownership (title and control) of the goods at the origin (when the carrier signs for goods) and is responsible for transportation of the goods beyond this point. The customer files claims (if any).

LTL (Less Than a Truckload) is a quantity of freight less than that required for the application of a truckload rate. The historical definition for LTL shipping is freight under 10,000 pounds.

The historical definition of a truckload is a shipment of 10,000 pounds or more.

A waybill is a description of goods with a carrier freight shipment.

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